Refund policy

We want you to have a great experience with Cozy Panda Event Co.! While we do not accept returns, we're always here to help if something isn't right with your order.

If your order arrives damaged, is missing an item, or you experience another issue with your purchase, please contact us as soon as possible so we can help find the best solution. For damaged items, we may request photos of the item and packaging to help us better understand what happened.

Because many of our products are handmade, hand-poured, and hand-packaged, slight variations, small imperfections, or unique characteristics may occur and are part of the handmade nature of our products.

If an order is lost or damaged while in the shipping carrier's possession, we'll do our best to assist you in resolving the issue. While carrier delays or errors are outside of our direct control, we want every customer to have a positive experience and will work with you toward a satisfactory resolution whenever possible.

If you have any questions or concerns about your order, please reach out to us. We're always happy to help! ✨