Shipping policy

At Cozy Panda Event Co., every order is prepared with care! 🐼💛 Because many of our products are handmade and hand-packaged by our team, processing times may vary depending on the item and current order volume.

Once your order is ready, it will be shipped using the shipping method selected at checkout. Shipping times may vary depending on the carrier, destination, weather, holidays, and other factors outside of our control. Any delivery dates provided by the carrier are estimates and are not guaranteed.

When tracking is available, you'll receive your shipping information once your order has been processed and shipped.

Lost or Damaged Packages
While Cozy Panda Event Co. is not responsible for delays, lost packages, or damage that occurs while an order is in the carrier's possession, we always want our customers to have a positive experience. If your package arrives damaged or appears to be lost, please reach out to us as soon as possible. We're always happy to assist, help communicate with the shipping carrier when appropriate, and work with you toward a satisfactory resolution.

Shipping Address
Please double-check your shipping address before placing your order. Cozy Panda Event Co. cannot guarantee changes once an order has been processed or shipped. Additional shipping charges may apply if an order must be resent due to an incorrect or incomplete address provided at checkout.

Local Delivery
Complimentary local hand delivery may be available for eligible private events, birthday bookings, and other qualifying orders throughout the Triangle area. Availability and delivery details will be confirmed directly with the customer.

Questions?
If you have any questions about your order or shipping, please don't hesitate to contact us. We're always happy to help!